Frequently Asked Questions (FAQ) - FEVER Knee Massager
Welcome to our Support Center. Find quick answers to the most common questions about our action cameras, shipping, and policies below.
📷 Product & Technical Support
What is included in the box?
- Magnetic Controller
- Knee Massager
- USB Charging Cable
- Quick Start Guide
📦 Shipping & Delivery
Do you ship internationally?
- Yes! We ship to over 50 countries worldwide with free shipping.
How long will it take to get my order?
- Most orders are processed within 1–3 business days, and delivery typically takes 5-11 business days depending on your location.
Can I track my order?
- Absolutely. As soon as your order ships, you will receive an email confirmation containing a tracking link and number. Please allow up to 24 hours for the tracking information to update.
What if my item arrives damaged or faulty?
- We're sorry if that happens. Just email us with your order number and a photo, and we'll make it right with a replacement or refund.
💳 Orders & Payments
What payment methods do you accept?
- We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after placing it?
- We process orders quickly to get them to you as fast as possible. You can change or cancel your order within 2 hour of placement by contacting our support team via live chat or email. Once a tracking number has been generated, the order cannot be canceled, but you can return it once it arrives.
🔄 Returns & Refunds
What is your return policy?
- We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging with all included accessories within 30 days of delivery for a full refund. Return shipping costs are the responsibility of the customer unless the item arrived defective.
💡 Need more help?
- Can't find the answer you're looking for? Our adventure-loving support crew is here to help! Email Us: info@camxcan.com (Response within 24 hours)